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目的:调查骨科住院患者的护理需求与满意度,为提高护理服务质量提供参考依据。方法:浙江省选取衢州巿人民医院骨科于2014年收治的224例住院患者为调查对象,采用自制问卷进行护理需求与满意度调查,并对调查结果进行讨论分析。结果:骨科住院患者的护理需求范围较广,总体护理满意度较高。结论:应针对患者不同需求提供个性化的护理服务,加强病房管理,强化护士培训,落实健康宣教,通过护理干预降低患者痛苦,提高患者满意度。
Objective: To investigate the nursing needs and satisfaction of patients in orthopedics inpatients, and to provide a reference for improving the quality of nursing services. Methods: A total of 224 inpatients admitted to the Department of Orthopedics, People ’s Hospital of Quzhou City in Zhejiang Province were selected as the survey subjects. The self - made questionnaires were used to investigate the needs and satisfaction of nursing and the results of the survey were analyzed. Results: Inpatient orthopedic care needs a wider range of needs, the overall nursing satisfaction is higher. CONCLUSIONS: Personalized nursing services should be provided according to different needs of patients. Ward management should be strengthened, nurse training should be strengthened, health education should be implemented, nurses should be treated to reduce patient suffering and improve patient satisfaction.