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信访制度在沟通政府与百姓、反映民情民意、维护公民合法权益等方面,发挥了重要的作用。但伴随着我国社会的转型与发展,社会问题纷呈,社会矛盾和利益冲突加剧,同样给信访工作带来新的挑战。本文从社会工作视角,基于近年来上海公益社工师事务所开展的上访家庭服务项目[1]的实践探索,探讨社会工作在信访领域中可以发挥的作用、社会工作者的角色和介入方法,以期更深入地研究社会力量参与信访工作的新机制,更好地帮助信访者解决问题。
The system of letters and visits has played an important role in the communication between the government and the people, reflecting the public opinion and public opinion, and safeguarding the legitimate rights and interests of citizens. However, along with the social transformation and development in our country, the social problems are flourishing and social conflicts and conflicts of interest intensify. This also poses new challenges to the petition work. From the perspective of social work, this paper explores the role that social work can play in the field of letters and visits, the role of social workers and the methods of intervention based on the practical exploration of petitions for family service projects conducted by Shanghai Public Service Workers’ Offices in recent years [1] We should study more deeply the new mechanism for social forces to participate in petition work and better help petitioners solve the problem.