“满意工程”活动是浙江省卫生系统开创的又一项系统工程,其根本宗旨就是使各医疗单位能为广大病人提供全方位的优质医疗服务,以此赢得病人的满意,进一步树立卫生医疗单位在社会上的良好形象。我们紧密围绕“三优一满意”(优质服务、优质医疗、优美环境、病人满意)的主要内容,统一认识,严密组织,采取多种形式,已取得了一定的成效。 The Satisfaction Project is another systematic project initiated by the health system in Zhejiang Province. Its fundamental purpose is to enable all medical units to provide a full range of high-quality medical services to the vast majority of patients, so as to win the satisfaction of patients and further establish hygiene Medical units in the community a good image. We have closely followed the main content of “Three Excellences and One Satisfaction” (Quality Service, Quality Medical Care, Beautiful Environment, Patient Satisfaction), unite our understanding, organize closely and take various forms. We have achieved some success.