伦敦火车站是世界上最繁忙的交通枢纽之一,每天要接待两三百万人。车站分为地上、地面、地下三层,每层有16个进出口。刚建成时,因为来自世界各地的旅客语言不通,加之火车站的环境又复杂,每天坐错车要求退票改签的旅客达上千人,高峰时期一天曾有上万人赶不上车或是坐错车。当时车站的领导发动大家想办法改变这种状况。有人建议,增加人手,在每个候 London Railway Station is one of the busiest transport hubs in the world and hosts 2-3 million people daily. The station is divided into the ground, ground, underground three, each floor has 16 import and export. At the time of its completion, travelers from all over the world did not have the common language and the environment of the railway station was complicated. There were thousands of passengers who asked for a refund on a daily basis. During the rush hour, tens of thousands of people could not catch up or take the wrong car. At that time, the leaders of the station mobilized everyone to find ways to change the situation. Some people suggest that we should increase manpower every time