通信质量服务大检查,实际上也是一次提高企业素质的全面性的整顿。大检查工作目前尚未结束,但是,它所反映出来的问题足以引起人们的深思。以通信质量管理为例,为什么这次检查中暴露出来的如此众多的问题,而我们平时所掌握的材料却是“质量不错”、“大为提高”、“已经进入先进行列”等等?为什么全省136个县级邮电局四、五月间表报上的总包和给据邮件延误差错为“零”,而实际上三分之二以上的企业出了差错?为什么今年同去年比较,贪污案件增加一倍,挪用公款次数增加23.6倍,而在质量登记统计中丝毫得不到反映?此外,诸如“丢村甩点”、“隐匿毁弃邮件,报刊”、“电话装不上,打不通”等直接影响用户效益的许多问题,在质量统计中也都得不到反映。可见,建立在上述登记统计基础上的质量管理,显然是不科学的,甚至是没有意义的。 Communication quality service inspection, in fact, is also a comprehensive enterprise quality improvement rectification. The inspection work is not over yet, but the problems it reflects are enough to arouse people’s deep consideration. Take communication quality management as an example. Why are so many problems exposed during the inspection, and the materials we usually have are “good quality,” “greatly improved,” “advanced into the advanced ranks,” etc. Why In the whole province, 136 county-level post offices in April and May report on the total package and according to the mail delay error is “zero”, while in fact more than two-thirds of the companies went wrong? Why this year compared with the previous year, corruption Doubling the number of cases and increasing the number of misappropriation of public funds by 23.6 times without any reflection on the quality registration statistics. In addition, such issues as “throwing down villages and throwing dots,” “hiding and destroying mail, newspapers and periodicals,” "failing to get through the telephone, Many of the problems that directly affect user benefits are also not reflected in quality statistics. Obviously, the quality management based on the above registration statistics is obviously unscientific or even pointless.