近年来,美国生产力与质量中心(APQC)对12家优秀(best practice)企业的研究显示,在应对21世纪质量的管理方法中,卓越绩效模式、水平对比法与六西格玛排名前三。其中,创建于上世纪80年代后期的卓越绩效模式旨在通过综合的组织绩效管理方法,提高组织的整体绩效与能力,为各相关方创造价值、使组织持续获得成功;核心在于强化组织的顾客满意意识和创新活动,追 In recent years, APQC’s research on the 12 best practice companies has shown that among the management methods that address 21st century quality, the high performance model, the horizontal comparison method, and Six Sigma rank the top three. Among them, the model of outstanding performance created in the late 1980s aims to enhance the overall performance and capabilities of the organization and create value for all parties through a comprehensive approach to organizational performance management. The core is to strengthen the organization’s customers Satisfaction and innovation activities, chasing