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目的:分析探讨社区护理中护患沟通的有效方法。方法:选择2013年10月~2015年1月接受社区护理的296例患者,科学运用语言或其他沟通方式,与患者建立良好护患关系,促进护理活动的顺利展开。结果:通过与患者进行的语言或非语言沟通方式,患者对护理工作的满意度达到97.97%;患者与护理人员建立了良好护患关系,患者的需求也得到及时有效地回复。结论:社区护理工作中,护理人员掌握护患沟通的技巧,与患者建立良好关系,及时满足护理人员的多种需求,提高护理服务效果。
Objective: To analyze and discuss the effective ways of nurse-patient communication in community nursing. Methods: A total of 296 patients who received community nursing from October 2013 to January 2015 were scientifically using language or other means of communication to establish a good nurse-patient relationship with patients and promote the smooth development of nursing activities. Results: Satisfaction of patients with nursing work reached 97.97% by means of verbal or non-verbal communication with patients. Patients and nurses had a good nurse-patient relationship and patients’ needs were promptly and effectively responded. Conclusion: In community nursing work, nurses master the skills of nurse-patient communication, establish good relationship with patients, meet various needs of nurses in time and improve the effect of nursing service.