跨越性质量——“大Q与小Q”在描述设计质量体系的方法时,已故质量思想家约瑟夫·M.朱兰用了一个简单概念,他讲了设计管理体系中的两个重要方面。在向大Q或小Q这两个方面分配任务时有一个基本原则:“大Q”描述具有战略意义的质量项,是整个质量框架的一部分,必须通过组织的质量体系对其进行持续管理,而“小Q”则描述操作层面上的质量项, Transcending Quality - Big Q and Small Q In describing the method of designing a quality system, the late quality thinker Joseph M. Juran used a simple concept that addressed two important aspects of a design management system aspect. There is a basic principle in assigning tasks to large Q or small Q: “Big Q ” describes strategic quality items that are part of the overall quality framework and must be sustained by the organization’s quality system Management, and “small Q ” describes the quality of the operation level,