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医药卫生行业是联系群众最紧密、服务群众最直接的窗口行业之一。在组织指导全国医药卫生系统开展创先争优活动中,卫生部党组紧紧围绕深化医药卫生体制改革这一中心任务,突出“为民服务创先争优”这个重点,广泛开展以“服务好、质量好、医德好,群众满意”为主要内容的“三好一满意”活动,引导医药卫生系统党组织和党员争创优质服务窗口、争当优秀医疗标兵,取得了明显成效。一、精心设计实践载体,落实行业指导责任。为确保活动取得实效,针对群众反映强烈的突出问题,制定了《全国医疗卫生系统“三好一满意”活动2011年工作任务分解量化指标》,从改善服务态度、优化服务流程、提高服务水平、规范诊疗行为,改进医疗质量、加强医德医风建设、开展行风评议等方面,将
Medical and health industry is the most direct contact with the masses, serving the masses one of the most direct window industry. During the organization and guidance of the nationwide medical and health system, the party group of the Ministry of Health focused on the central task of deepening the reform of the medical and health system, highlighting the key point of “serving the public and creating excellence” and extensively carried out the policy of “ ”Good service, good quality, good medical ethics, the masses satisfied “ as the main content of the ”three good and one satisfied“ activities, and guide medical and health system party organizations and members of striving for quality service window, strive for outstanding medical pacemaker, made clear Effective. First, well-designed practice vector, the implementation of industry guidance responsibility. In order to ensure the effectiveness of the activity, aiming at the outstanding problems that the masses are strongly reflected in, we formulated the quantitative indicators for the decomposition of the work tasks in 2011 in the ”National Health Care System“ and ”Three Good and One Satisfactory" activities, from improving service attitude, optimizing service flow and improving service level , Standardize the diagnosis and treatment behavior, improve the quality of medical treatment, strengthen the construction of medical morality and conduct ethos review, etc.