1月16日当一份署名首都大酒店的新闻线索在北京一些大报社传真上出现后,连日来,有关歌星杭天琪等在北京首都大酒店丽华轩餐厅揽翠厅用餐时与服务人员发生冲突性纠纷一事,便在一些媒体上,以直接与间接的、大大小小的新闻形式进行了披露。那么就在该事情引起社会和广大消费者关注的时候,究竟事出何因?谁是谁非?不禁又使人发出一连串的提问…… On January 16, when a news thread signed by the Capital Grand Hotel appeared on the faxes of some big newspapers in Beijing, the singers such as Hang Tianqi clashed with service personnel during their dining at the Laguna Hotel in Beijing’s Capital Hotel. Disputes, it was in some media, with direct and indirect, large and small news forms were disclosed. Well, when the matter has aroused the concern of the community and consumers, what causes? Who is it? Can not help but make a series of questions ...