确保每一次互动都能取悦于顾客而这正需要充满动力与执行力的一线员工如何激励员工为顾客提供更为优质的服务?曾经一个小女孩在迪斯尼公园游玩时,弄丢了心爱的洋娃娃,当工作人员找到娃娃时,它已经满身是泥,迪斯尼的员工给娃娃洗澡换上新衣服,还弄了头发,与其他的迪斯尼卡通人物合影,当小女孩再一次见到心爱的娃娃时,她的妈妈赞叹这简直就像变魔术一样。当时的迪斯尼主题公园团队并没有向上级报告或是征取任何意见,他们只 To ensure that every interaction can please the customer And this is the need for motivation and implementation of front-line staff How to motivate staff to provide customers with better service? Once a little girl playing in Disney Park, lost his beloved doll, When the staff found the doll, it was covered with mud. The Disney employees gave the doll a shower and put on new clothes. They also made hair and took pictures with other Disney cartoon characters. When the little girl saw the beloved doll again, Her mother praised it as a magic trick. At that time the Disney theme park team did not report to the superiors or seek any advice, they only