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任何一种行业的劳动者,都必须具有与其行业特点相适应的心理品质,才能出色地完成劳动任务。在商业活动中,营业员千姿百态的行为表现,正是不同主体各种心理品质相互作用导致的综合效应。营业员心理品质的构成及其水平,直接影响着营业行为的类型和效能。由于营业员的劳动,不仅有技术性劳动,还有大量的服务性劳动,其劳动的环境更是非常活跃与复杂的,服务对
Workers in any kind of industry must have the psychological qualities that are compatible with their industry characteristics in order to perform their tasks well. In business activities, the performance of salespersons is a comprehensive effect caused by the interaction of different subjects’ various psychological qualities. The composition and level of the psychological quality of the salesperson directly affects the type and effectiveness of the business conduct. Due to the labor of salespersons, not only technical labor, but also a large amount of service work, the labor environment is very active and complex.