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2013年,银川市工商局西夏分局大力推进12315消费维权体系和社会诚信体系建设,积极构建消费维权长效机制,扎实提升消费维权工作效能。共成功受理调解消费者投诉514件,受理处置银川市“12345”专线电话受理单51件,银川市工商局微博咨询、投诉单46件,接受来访、来电咨询共计118人次,为消费者挽回经济损失10.9万元,解决率为100%,共查处各类侵犯消费者权益案件4件,罚款3.8万元。构建消费维权长效机制。一是健全了
In 2013, Xixia Branch of Yinchuan City Administration of Industry and Commerce vigorously promoted the construction of 12315 consumer rights protection system and social integrity system, and actively built a long-term mechanism for consumer rights protection so as to enhance the effectiveness of consumer rights protection work. A total of 514 cases of mediation consumer complaints were successfully handled, accepting the disposal of Yinchuan City “12345 ” telephone line 51, Yinchuan City AIC microblogging consulting, complaint list 46, to accept the visit, a total of 118 inquiries, for the consumption Who recovered 109,000 yuan of economic losses and solved the rate of 100%. They investigated and dealt with 4 cases of infringing upon consumers’ rights and interests and fined 38,000 yuan. Constructing long-term mechanism of consumer rights protection. First, sound