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六西格玛,作为一种改善企业质量流程管理的技术,以“零缺陷”的完美商业追求,带动质量成本的大幅度降低,最终实现财务绩效的提升与企业竞争力的突破。本文介绍了在六西格玛项目中应用社会学习,即了解团队成员的学习风格,结合大卫·科尔布所提出的学习风格理论,综合利用各种学习风格的优势,进一步提高团队建设和团队效率。本文刊登于2015年10月28日的《质量文摘》。一位作者阿尔斯·乔治·彻莫斯是精益六西格玛咨询师、六西格玛黑带、经认证的ISO 9001审核员,曾任摩托罗拉质量/持续发展总监。另一位作者帕特丽夏·克罗宁是一位六西格玛黑带,在组织发展以及学习方面有逾25年的经验,专注于通过有规划的发展,以及战略、结构和进程的改善,实现效率和改变,以提高企业业绩的增长。
As a technology to improve the quality management of enterprises, Six Sigma, with its perfect commercial pursuit of “zero defect”, has led to a substantial reduction in the quality cost and finally the improvement of financial performance and the breakthrough of the competitiveness of enterprises. This article describes the application of social learning in Six Sigma programs to understand the learning styles of team members and to combine the learning style theory proposed by David Kolb with the advantages of various learning styles to further improve team building and team efficiency. This article appeared in the October 28, 2015, “Quality Digest.” One author, Als Georges Thomps, is Lean Six Sigma consultant, Six Sigma Black Belt, a certified ISO 9001 auditor, and former Director of Quality / Sustainability at Motorola. Another author, Patricia Cronin, a Six Sigma Black Belt, has more than 25 years of experience in organizational development and learning, focusing on planning through development and improvements in strategy, structure and processes Efficiency and change in order to enhance the growth of business performance.