“有理由投诉”,这恐怕是邮电企业发明的专用词。言外之意 ,除了“有理由投诉”,当然还应当有“无理由投诉”。笔者对此词的发明者 ,不敢臣服。投诉是用户对我们提供的某项产品或服务不满意 ,而采取的一种自我保护行为。笔者认为 ,这“不满意”,就已经是莫大的理由了 ,难道非要 “There is a reason to complain,” which is probably a special phrase invented by postal and telecommunications enterprises. Implicit meaning, in addition to “a reason to complain”, of course, there should be “no reason to complain.” The author of this word, can not be submissive. Complaint is a kind of self-protection behavior that the user is not satisfied with a certain product or service we provide. I believe that this “not satisfied”, it is already a great reason, is it important