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目的医院门诊通过服务流程的现状调查,优化流程,改善服务,提高服务质量。方法优化服务流程;依托信息化建设,提高就诊效率;提供多种方式预约挂号;张贴便民服务措施;建立规范清楚的标识系统;提供人性化服务,提高就医体验;提高医护人员综合素质。结果改进门诊护理服务后,优化了服务流程,缩短了消耗在非医疗上的时间,提高了患者的满意度。结论应改进门诊护理服务,优化服务流程,缩短消耗在非医疗上的时间,提高患者满意度。
Objective The hospital outpatient service through the investigation of the status of the service process, optimize the process, improve services, improve service quality. Methods to optimize service processes; relying on information technology to improve the efficiency of treatment; provide a variety of ways to reserve an appointment; post convenience services; establish a well-defined labeling system; provide humane services to improve medical experience; improve the overall quality of health care workers. Results After improving outpatient care services, the service flow was optimized, the time spent on non-medical treatment was shortened, and patient satisfaction was improved. Conclusion Outpatient nursing services should be improved, service flow should be optimized, time spent on non-medical treatment should be shortened, and patient satisfaction should be improved.