我是公交第五客运分公司41路售票员。亲身经历了近年来首都公交的发展变化。服务质量从开展“三个一工程”,全员规范化达标,到创建公交文明行业,实施ISO9000质量体系贯标认证,树立首都公交新形象;运营车辆从使用柴油、汽油,到使用科技含量较高的LPG、CNG绿色环保车;服务质量监督从一部电话,到设立96166李素丽服 I am the 41 bus conductor of the fifth passenger branch of the bus. Personal experience in recent years the development of the capital bus changes. Quality of service From the “three one project”, the full standardization of compliance, to create a civilized bus industry, the implementation of ISO9000 quality system certification standards and establish a new image of the capital bus; operating vehicles from the use of diesel, gasoline, to the use of high technology content Of the LPG, CNG green car; quality of service supervision from a phone call to set up 96166 Li Su Li