论文部分内容阅读
读者服务工作是图书馆永恒的主题。从实现服务创新、优化服务质量、提高服务水平出发,着重探讨高校图书馆追求读者满意的实现途径和一些做法。
Reader service is the eternal theme of the library. Starting from the realization of service innovation, optimization of service quality and improvement of service level, this paper focuses on ways and means of university library to pursue readers’ satisfaction.