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随着居民住宅商品化和房地产开发市场的快速发展,物业管理成为与群众生活密切相关的新型服务行业。但由于物业管理行业发展仍不成熟,物业管理企业的服务理念及水平相对滞后,加之业主对物业服务水平的要求越来越高,导致物业纠纷频发,成为影响社会和谐稳定的一个重要因素。北京市朝阳区香河园街道物业纠纷调委会充分发挥人民调解扎根基层的优势作用,调动物业公司、业主委员会和社区调解组
With the rapid development of commercial residential buildings and real estate development market, property management has become a new type of service industry closely related to people’s life. However, due to the immature development of the property management industry, the service concept and level of the property management enterprises are lagging behind. In addition, the owners’ requirements for the property service level are getting higher and higher. As a result, frequent property disputes have become an important factor affecting the social harmony and stability. Chaoyang District, Beijing Xianghe Park Property Dispute Commission fully play the people’s mediation rooted in the grass-roots advantages, mobilize the property company, the owners committee and community mediation group