知彼知己百战不殆一个推销员在交易过程当中,首当其冲应做的是了解顾客心里的想法,以及他所持的态度。一般情况下,顾客在开始交谈时所持的态度,不外乎以下几种情况:其一,他虽然有意购买此种商品,但他仍在意此种商品价格的高低,他要等等看,就是说,他想看到你报出一个确实的价格,再确定是否购买。其二,虽然他想买,并且已十分明了 Knowing one’s confidant and knowing one’s best is a salesman. In the course of trading, the first thing to do is to understand the customer’s mind and his attitude. Under normal circumstances, the customer’s attitude when starting a conversation is nothing more than the following: First, although he intends to purchase such a product, he still cares about the price of such a product. He must wait and see. He said he wants to see you quote a definite price and decide whether to buy it or not. Second, although he wants to buy it, it is already very clear.