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E—mail“投诉”,道出用户满腹苦水;服务竞赛,其实厂商不无苦衷。 追求“服务利润”,是否必须以伤及免费保修承诺为代价?“硬性推销”会给有偿服务产品市场的发展带来怎样“损人不利己”的后果?保修期内免费服务的正常形态应该“有限”还是“无限”?都说有偿化、多品种、可订制是IT服务发展的未来方向,但用户们认可这种说法么?我们为什么需要花钱买服务?如何真正打开潜力巨大的有偿服务市场?什么才是阻碍这一市场快速成长的主要瓶颈?
E-mail “Complaints”, tells the user full of bitterness; service competition, in fact, manufacturers are not without difficulties. The pursuit of “service profits”, whether it must hurt the free warranty commitment cost? “Hard sell” will bring the development of paid service products market, “harm to others” consequences? The normal form of free services during the warranty period should be “ Limited ”or“ unlimited ”? Said pay, variety, customizable is the future direction of the development of IT services, but users agree with this statement? Why do we need to spend money on service? How to really open huge potential of paid Service market? What is the main bottleneck impeding the rapid growth of this market?