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门急诊流程的改造,是医院服务模式的一项变革,也是各家医院重点关注的内容之一。近年来,随着医院信息系统的发展,对医院的数字化建设有了更高的要求。为进一步方便医生诊疗及患者就医,医疗行业各类自助式服务应运而生。就上海市浦东新区公利医院一站式付费服务模式系统特点、上线的整个经过、难点及其开展后对医院门急诊流程改造的效果进行探讨和研究。以期进一步优化医院门急诊服务流程,改善患者对医疗服务的评价,实现以病人为中心的管理模式。
The transformation of outpatient and emergency services is a revolution in the hospital service model and one of the key concerns of hospitals. In recent years, with the development of hospital information system, there is a higher demand for the digitization of the hospital. To further facilitate medical treatment and patient medical treatment, various types of self-service medical industry emerged as the times require. Based on the characteristics of the one-stop payment service system of Kaohsiung Hospital in Pudong New Area, Shanghai, the whole process of going online and the difficulties and the effect of its reform on the outpatient and emergency department of the hospital were discussed and studied. With a view to further optimize the hospital outpatient and emergency service processes, improve patient evaluation of medical services, to achieve patient-centered management.