近期,上海市消保委受理的消费者投诉中,涉及保险服务的投诉较为突出。消费者反映的主要问题,一是业务推介不清或工作失误导致投保容易退保、理赔难;二是查勘定损核批时限长,理赔拖拉不及时;三是售后服务不到位,对消费者诉求反馈慢等。近期,保险搭售又有抬头,引发了一些消费者的投诉。如消费者夏先生反映,他于6月初在某保险公司网点为摩托车购买了交强险,事后却发现对方擅自搭售给他一份意外险,而按该意外险的相关条款比照自身实际,他根本不符 Recently, Shanghai Consumer Protection Commission accepted consumer complaints, the complaints related to insurance services are more prominent. Consumers to reflect the main problems, one business unclear or unclear job referrals lead to insurance surrender, hard to make claims; second is the long deadline for the investigation of scheduled loss, procrastination procrastination not timely; Third, after-sales service is not in place, the consumer Appeal feedback is slow. Recently, insurance tying up again led to some consumer complaints. Such as consumers, Mr. Xia reflected that in early June he was in an insurance company outlets for the motorcycle to buy pay strong insurance, but later found the other party tampered with him an accident insurance, according to the terms of the accident insurance against their own reality, he Not at all