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顾名思义,计算机—电话集成就是将电话和计算机融合起来。它是一个能提供自动化雇员津贴信息的交互式语音应答系统,是一个每小时能有效地处理2万个呼叫的电话中心,是一个能将复杂的电话功能(如内外线电话会议)变成简单的点击操作的技术,又是一个用户能检索全部电子信息(如语音邮件、传真和电子邮件)的综合通路。
As the name implies, computer-phone integration is the integration of the phone and the computer. It is an interactive voice response system that provides automated employee benefits information, a call center that handles 20,000 calls per hour efficiently, a service that simplifies complex telephony features such as intercom and intercom sessions The click-to-action technology is another comprehensive way for users to retrieve all electronic information, such as voicemail, fax and email.