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出境游组团社为了规避风险,向游客收取所谓的出境游保证金。尽管旅行社的行为没有违反法律规定,但在收取和管理保证金的过程中,组团社存在诸如管理不规范、数额偏高、不能及时返还、不签订书面协议、任意处置滞留不归游客的保证金等问题,影响了旅行社的社会形象,旅行社应从中吸取教训,强化对保证金的管理,维护旅行社和游客的合法权益。
Outbound tour groups in order to avoid the risk of tourists to receive the so-called outbound travel guarantee. Although the behavior of travel agencies did not violate the law, in the process of collecting and managing the deposits, there are problems such as irregular management, high amount, unable to return in time, no written agreement, arbitrarily disposing of the deposit of non-tourists , Affecting the social image of travel agencies, travel agencies should learn from them, strengthen the management of margin, and safeguard the legitimate rights and interests of travel agencies and tourists.