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中国消费者协会调查,自《消费者权益保护法》颁布一年以来,消费者中受害者与投诉者的比例约为10:1,也就是说还有九成的消费者在自己的权益受到侵害时没有很好地利用法律武器.无独有偶,前不久,北京零点市场调查公司对京、沪两地1000名市民进行调查,发现半年多来26.5%的被访者曾在购物方面遇到较严重的产品质量问题,但他们当中有近四成的人“没有采取什么行动”,而向消费者协会直接投诉的仅有12人.以上表明,我们广大消费者自我保护的意识还不强,不少人在惊呼上当之后,往往又不愿为此“小
According to a survey conducted by the China Consumer Association, since the promulgation of the Consumer Protection Law over the past year, the ratio of victims to complainants among consumers has reached about 10: 1, which means that 90% of consumers are affected by their rights and interests Not long ago, the Beijing Zero Point Market Research Company conducted a survey of 1,000 citizens in Beijing and Shanghai and found that 26.5% of respondents in the past six months had more serious shopping problems Of the product quality problems, but nearly 40% of them “did not take any action”, and only 12 consumer complaints directly to the association.The above shows that our consumers are not aware of self-protection, not Few people in exclamation fooled, often unwilling to "small