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在门诊导医中落实人性化服务是提高患者满意度的重要举措。随着现代医学的迅速发展及医院为病人服务理念的加强,患者对医院的服务要求越来越高。我院自2005年新门诊大楼启用以来,门诊导医工作硬件软件得到进一步改善,特别是围绕人性化服务,在深化服务理念同时,提高了导医护士素质,加强了服务管理,收到了良好的社会效益。具体做法报告如下。1主要做法1.1加强导医护士的个人素质培养我们挑选工作三年以下、形象好、善于沟通的年轻护士,在上岗前进行两
Implementing humane service in out-patient doctor is an important measure to improve patient’s satisfaction. With the rapid development of modern medicine and the hospital’s concept of serving the patients, the patients’ service requirements to the hospital are getting higher and higher. Since the opening of the new clinic in 2005 in our hospital, the hardware and software of out-patient medical doctors have been further improved. In particular, around the concept of humanized service, the quality of medical nurses has been enhanced and the service management has been enhanced. In addition, Social benefits. The specific report is as follows. 1 The main approach 1.1 to strengthen the personal qualities of nurse practitioners training We select the work of less than three years, the image is good, good communication young nurses, before the appointment of two