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2008年春运期间,我国南方大部分地区遭受了罕见的雪灾,大量航班延误,成千上万旅客滞留机场。民航人在全力抢险救灾的艰巨任务中表现出了强大的凝聚力和战斗力,但同时也凸现了在面临危机事件时的措手不及和困境。包括前不久东航在处理云南分公司18个航班“集体返航”事件上的作法引起公众的信任危机,从而造成难以弥补的负面影响一事,也都反映了民航企业在应对“危机事件”上的经验缺乏。本期以“雪灾后民航业对危机应急的反思”为题,从机场、运行管理、航空公司、民航服务、安全检查等不同方面回顾抗击雪灾历程,反思面对危机事件民航业存在的不足和缺陷,分析未来需要尽快完善和弥补的关键之处,以期为业内同行提供有益的参考。
During the spring 2008 transport period, most parts of southern China suffered a rare snowstorm. Large numbers of flights were delayed and tens of thousands of passengers stranded at the airport. Civil aviation demonstrated great cohesion and combat effectiveness in the arduous task of making full efforts to rescue from and relief to the disaster, but at the same time it highlights the outdatedness and predicament in the face of crisis. Including the recent practice of handling 18 flights of Yunnan Branch “collective return” incident caused public confidence crisis, resulting in irreparable negative impact, also reflect the civil aviation enterprises in response to “crisis” "Lack of experience. In this issue, we will review the history of the fight against snowstorms in different aspects such as airports, operation and management, airlines, civil aviation services and safety inspections so as to reflect on the existence of the crisis in the civil aviation industry Deficiencies and shortcomings, analysis of the future needs to be completed as soon as possible and make up for the key points, in order to provide useful reference for peers in the industry.