人民调解化解纠纷具有成本低、效率高等优势,是解决社会矛盾的重要途径和有效手段。近年来,随着经济发展和社会变迁,各种社会矛盾纠纷呈现出多元化的趋势,如何迅速找准化解矛盾纠纷的切入点、有效解决纠纷,是人民调解工作面临的问题。在纠纷的调解过程中,当事人大多数各执一词、互不相让,人民调解 People’s mediation to resolve disputes with low cost, high efficiency, is an important way to solve social conflicts and effective means. In recent years, with the economic development and social changes, various social contradictions and disputes have shown a diversified trend. How to quickly identify and resolve contradictions and disputes and effectively resolve disputes are the problems that people are facing in their mediation work. In the dispute mediation process, the majority of the parties each stick to one another, let alone, the people mediation