近五六年来,我国重卡企业十分重视产品质量的改进提升,同时对售后服务也给予了前所未有的关注。在产品方面,2003—2006年我国主流重卡企业基本都完成了新一轮的产品升级换代。在售后服务方面,大多都建立了自己的服务品牌并根据新的市场形势不断丰富其 Nearly five or six years, China’s heavy truck companies attach great importance to improve the quality of products to enhance, while the service has also given unprecedented attention. In terms of products, the mainstream heavy truck enterprises in China all completed the new round of product upgrading in 2003-2006. In the after-sales service, most of them have established their own service brand and constantly enrich its new market situation