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消费者投诉,应该走一个什么样的程序?在投诉过程当中应该注意哪些问题呢?开发商对消费者提出的各种问题不做任何回答怎么办?遇到纠纷,消费者选仲裁还是找法院?
Consumer complaints, what kind of procedures should be taken? In the complaint process which should pay attention to what problems? Developers on the various issues raised by consumers do not do anything to answer? In disputes, consumers choose the arbitration or find the court ?