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据中国消费者协会1997年二季度对全国30个省市消费者协会的统计,家电类产品的投诉达2.6738万件,占总投诉的15.3％,其中电视机为8643件,占家电的32.3％。电视机爆炸起火25件,如贵州六盘水市向某1993年购买的彩电于1997年5月15曰突然冒烟起火,造成经济损失近6000元;劣质电器14件,造成伤2人,死1人。又据江苏省消费者协会统计,家电类产品成为1997年二季度投诉热点,投诉比1996年同期上升29％。存在的主要问题是:①部分产品存在质量安全隐患,如常州吴某1992年购买的21英寸彩电于1997年5月突然起火,造成4万多元的家庭财产损失;②名牌产品也有缺陷,如朱某在使用某名牌洗衣机一年多后,发现体内严重霉变,致使清洗后的衣物表面残留点点霉斑;③经营者执行“三包”各取所需,采用对自己有利的条款来塘塞消费者。
According to statistics from the Consumer Association of China in the second quarter of 1997 on consumers’ associations in 30 provinces and cities across the country, the number of complaints on home appliances was 267.38 million, accounting for 15.3% of the total complaints, of which 8,643 were televisions, accounting for 32.3% of household appliances. . The explosion of the TV sets started in 25 cases. For example, the TV set purchased by Liupanshui City in Guizhou Province, which was purchased in 1993, suddenly ignited and ignited on May 15, 1997, resulting in economic losses of nearly 6,000 yuan; 14 bad quality electrical appliances, 2 injuries, and 1 death. . According to statistics from the Consumer Association of Jiangsu Province, home appliance products became the hot spot for complaints in the second quarter of 1997, and the number of complaints increased by 29% over the same period in 1996. The main problems are: 1) Some products have potential safety hazards. For example, the 21-inch color TV purchased by Changzhou Wu in 1992 suddenly caught fire in May 1997, resulting in the loss of more than 40,000 yuan of family property; 2 brand-name products also have defects, such as Zhu used a brand-name washing machine for more than a year and found that the body was seriously mildewed, resulting in residual mildew stains on the surface of the washed clothing; 3 operators to implement the “three guarantees” to take the required, to use their own favorable terms to pond Consumers.