本文根据石油企业信访工作存在的问题,从以人为本的角度探讨改进石油企业信访工作的有效方法和途径。增强“以人为本”意识,改变传统石油企业信访工作“等、靠、听”的被动局面;加强信访人才队伍建设;规范石油企业信访制度,增强工作主动性,掌握工作主动权。促进企业和谐稳定和长远发展。 Based on the problems existing in the work of letters and visits by oil companies, this article explores the effective ways and means of improving the work of letters and visits by oil companies from a people-oriented perspective. Strengthen the “people-oriented” awareness, change the traditional pet-letter work of oil companies “wait, rely on, listen to” the passive situation; strengthen the construction of qualified petition letters and visits; standardize the petition letters and visits system, enhance the work initiative and master the work initiative. Promote the harmonious, stable and long-term development of enterprises.