[目的 ]　对病人满意度进行定量评价 ,建立一套完整科学的医院门诊病人满意度测评模型。　 [方法 ]　采用专家经验法为各影响因素赋予权重 ,并运用Excel软件进行数据统计 ,建立相关公式进行计算。　 [结果 ]　测算出影响门诊病人满意度的每一个因素所占权重。　 [结论 ]　一套符合现代化管理理念和操作手段的门诊病人满意度测评模型已在某三级医院初步建立。 [Objective] To quantitatively evaluate patient satisfaction and establish a complete and scientific hospital outpatient satisfaction assessment model. [Methods] The expert experience method was used to assign weights to each influencing factor, and Excel software was used for data statistics to establish relevant formulas for calculation. [Results] The weights of each factor affecting outpatient satisfaction were measured. [Conclusion] An outpatient satisfaction evaluation model that meets modern management concepts and operation methods has been initially established in a tertiary hospital.