ＩＢＭ电子商务转型，并藉此在众 多转型中的公司中脱颖而出的历程，为我们提供了很有价值的经验。这些经验包括： 一切以客户为中心 网络的产生使得一个以客户为中心的经济环境渐渐兴起。随着信息技术日新月异的发展，以及网络通信能力的不断改进，客户对企业的期望也越来越高 The transformation of IBM’s e-commerce and its ability to differentiate itself in the midst of many transforming companies provide us with valuable experience. These experiences include: The emergence of a customer-centric network has led to the gradual emergence of a customer-centric economy. With the rapid development of information technology and the continuous improvement of network communication capabilities, customers are expecting more and more from enterprises