在服务质量管理视阈下,分析国内公共图书馆的视障读者服务工作现状,并探讨如何将企业管理的服务理念与国内公共图书馆的现行视障读者服务工作进行有机融合,以期为国内公共图书馆视障读者服务工作提供借鉴。 Under the perspective of service quality management, this paper analyzes the status quo of the services for visually impaired readers in domestic public libraries and discusses how to organically integrate the service concept of enterprise management with the current services of visually impaired readers in public libraries in order to provide a platform for domestic public Library Services for Visually Impaired Readers.