【本刊讯】“接待前来办事、求助、咨询的群众,态度要诚恳,语气要谦和,用亲切的话语问候,可以消除群众焦急、紧张的情绪”......这正是北京警方近日新推出的一本教授民警如何与群众有效沟通的工具书——《警务沟通实用手册》里的小贴士。翻开这本巴掌大小的手册,一句句温馨提示配以形象卡通画随处可见, [Journal] “Reception to come to work, for help, counseling people, the attitude should be sincere, tone should be modest, greeting with cordial words, you can eliminate the anxiety of the masses anxiety,” ... ... This is Is a book recently published by the Beijing police that teaches civilian police how to communicate effectively with the masses - Tips for Practical Police Handbook. Open the size of the palm of the handbook, a sentence with a warm reminder cartoon images can be seen everywhere,