美国一家企业经理查尔斯有一天中午去他的钢铁厂，看到几个工人正在抽烟，而他们的头顶上就挂着一块醒目的招牌，上面写着“禁止吸烟”字样。可以想象，查尔斯有权怒气冲冲地指着牌子吼叫：“你们不认识字吗?那里写的是什么?”但他没有那样做。他朝那些人走去，递给每人一根雪茄，并说：“各位，如果你们能到外面抽这些雪茄，我真是感激不尽。”那几个工人听了以后立刻知道自己违反了工厂里的一项制度，且急忙向查尔斯当面作了道歉。 Charles, a U.S. corporate manager, went to his steel plant at noon one day and saw several workers smoking cigarettes. A prominent sign hung on top of his head stating “no smoking.” It is conceivable that Charles had the right to shout angrily at the sign: “Do not you know the word? What's written there?” But he did not do that. He walked toward the men and handed a cigar to each and said, “I'm really grateful, ladies and gentlemen, if you could get these cigars outside,” the workers immediately heard they knew they had violated the factory In a system, and hurriedly made an apology to Charles.