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供电企业服务性工作的开展,对于企业整体发展起到了极大的支持作用。而企业服务中,客户申诉服务的开展是其重要的组成部分。客户对申诉服务满意度提升,是企业服务工作整体水平提升的表现,也是企业服务管理者的重要研究内容。
The development of service work for power supply enterprises has greatly supported the overall development of the enterprise. In business services, customer complaints service is an important part of it. Customer satisfaction with the appeal service to enhance the overall level of service performance of enterprises is also an important study of enterprise service managers.