门诊是医院面向社会的窗口,门诊质量是医疗技术水平和医疗服务质量的综合体现,是衡量医院管理水平的重要标志。护理质量的优劣直接关系到患者获得护理服务质量的高低,影响着医院的形象;作为门诊护理工作的管理者,要善于发现问题,不断总结经验,提高护理质量[1]。现将门诊护理 Outpatient is the hospital for the community window, outpatient quality is the medical technology and medical service quality reflects the overall embodiment of the hospital is an important indicator of the level of management. The quality of care is directly related to the quality of the patient’s access to care services, affecting the hospital’s image; as a manager of out-patient care, we must be good at identifying problems, and constantly sum up experience and improve the quality of care [1]. Outpatient care now