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人们往往将人性化管理视为管理软弱无力、低能低效的代名词,事实上,美国西南航空公司已在不自觉之中成为M理论的最佳实践者和最大的受益者
People often regard humane management as synonymous with weakness and low energy inefficiency. In fact, Southwest Airlines has unconsciously become the best practitioner and the biggest beneficiary of M theory