乌鲁木齐电业局95598电力呼叫中心的工作人员大多是年轻人,他们日常的工作看起来简单而琐碎,每天就是接听电话、解答问题、联系急修。作为营销服务人员,他们不用和客户面对面,一套桌椅、一部电话、一台电脑就是他们工作的全部“舞台”。这样的工作原本平淡,可这些年轻人真诚为客户服务的心却一直在跳动。 Most of the staff of the 95598 power call center in Urumqi Electric Power Bureau are young people. Their daily work looks simple and trivial. Every day, they answer the phone, answer questions, and contact emergency repairs. As a marketing service staff, they do not have to face the customer. A set of tables, chairs, a telephone and a computer are all the “stages” of their work. This kind of work was dull, but the hearts of these young people who are sincerely serving customers have been beating.