质量成本是企业开展质量管理活动的费用和产品故障损失费用的总和。其内容包括:预防成本、鉴别成本、内部故障成本和外部故障成本。开展质量成本活动就是对以上内容实行最佳控制,以取得最好的经济效益。由于质量成本以货币量的形式出现,不但给质 The cost of quality is the sum of the cost of the company’s quality management activities and the cost of product failures. Its contents include: prevention costs, identification costs, internal failure costs and external failure costs. To carry out quality cost activities is to exercise the best control of the above content in order to achieve the best economic benefits. Because quality costs occur in the form of currency, not only