联合国国际劳工组织发表的一份调查报告认为:“心理压抑将成为21世纪最严重的健康问题之一”。企业管理者已日益关注工作情景中的员工压力及其管理问题。因为工作中过度的压力会使员工个人和企业都蒙受巨大的损失。管制员所从事的是一项高技术含量、高风险、高压力的工作,所拍发的每一份电报、发布的每条指令都不允许有丝毫的失误,任何粗心大意都 According to a survey released by the UN International Labor Organization, “Psychological depression will become one of the most serious health problems in the 21st century.” Business managers are increasingly concerned about employee stress in work scenarios and their management issues. Because of excessive work pressure, employees and individuals will suffer huge losses. The controller is engaged in a high-tech, high-risk and high-pressure work. Every telegram made is issued without any slightest mistake and every carelessness