随着高速铁路的大力修建,铁路动车组列车需要配备高素质服务人员的问题亟需解决。本文主要从高速铁路动车组列车客运服务人员应该具备的各方面服务素质入手,初步探讨如何进行系统的培训才能更快地、有效地提高动车组列车客运服务人员的各方面素质,为实现动车组服务航空化的目标打下良好的基础。 With the vigorous construction of high-speed railway, the problems that railway EMU trains need to be equipped with high-quality service personnel urgently need to be solved. In this paper, the high-speed railway EMU train passenger service personnel should have all aspects of service quality to start with a preliminary discussion of how to systematically train in order to more quickly and effectively improve EMU train passenger service personnel in all aspects of quality, in order to achieve the EMU Serve the goal of aviation to lay a good foundation.