十年来,伴随通信业的飞速发展,“便民、利民、惠民”成为贯穿其中的主旋律。对老百姓来说,最大的变化莫过于电话资费的大幅度下降,亲朋好友之间的联络方便了,电信服务质量也有明显的提升。如今,老百姓去营业厅,不仅能享受到热情、周到、耐心的服务,还有各种体验区,可以在营业员的引导下细细品味,慢慢选择。而且,随着智慧城市、无线城市门户的开通,包括公共事业、交通出行、健康医疗、生活服务、政府办事、金融税务、教育求职、消费打折、便民资讯等在内的各种信息服务已涵盖了普通大众的全部生活内容。可以说,这十年,我国通信业在积极培育发展新兴信息服务应用、着力提升服务能力和保障水平、积极普惠民生、提升百姓生活质量与幸福指数等方面成效显著。 Over the past decade, with the rapid development of the communications industry, “convenient, beneficial, and benefiting people” has become the theme that runs through it. For the common people, the biggest change is the drastic drop in the telephone rates, the convenience of contacts between friends and family, and the quality of telecommunication services have also been significantly improved. Today, people go to the business hall, not only can enjoy the warm, thoughtful, patient service, there are a variety of experience areas, you can savor under the guidance of the salesperson, slowly choose. Moreover, with the opening of smart cities and wireless city gateways, a variety of information services including public utilities, traffic and transportation, health and medical services, living services, government services, financial and taxation, education and job search, consumer discounts and convenience information have been covered The general public’s full content of life. It can be said that in the past ten years, China’s telecommunications industry has made remarkable achievements in actively cultivating and developing the application of new information services, striving to improve service capabilities and levels of protection, proactively promoting people’s livelihood, and improving people’s life quality and happiness index.