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日前,江苏常州姜女士在吃饭时,不慎吞下一根鱼刺。因鱼刺卡得较深,姜女士疼痛难忍,于是来到医院就诊,并住院做了手术。出院结账时,姜女士发现总费用为5562元,感觉贵得离谱,因此质疑医院乱收费。俗话说:骨鲠在喉,不吐不快。鱼刺既然已拔,患者为何还要投诉医院?问题在于,喉头爽了,心头不爽。因为医疗费超出了患者的心理预期。在这位患者心中,拔鱼刺就像理个发,花上几十元足够了。符合这个心理价位,就是合理的;超
Recently, Ms. Jiang, Changzhou, Jiangsu, in eating, accidentally swallowed a fishbone. Due to the deep fishbone card, Ms. Jiang painful, so came to the hospital for treatment, and hospitalized for surgery. Discharged at checkout, Ms. Jiang found that the total cost of 5562 yuan, feeling outrageous, so questioned the hospital arbitrary charges. As the saying goes: bone 鲠 in the throat, do not spit fast. Since the fishbone has been pulled, why patients complain to the hospital? The problem is that the throat cool, my heart uncomfortable. Because medical expenses beyond the patient’s psychological expectations. In this patient’s mind, pull a fishbone like a haircut, spend tens of dollars enough. In line with this psychological price, it is reasonable; super