出租车行业是一个服务行业,首先要解决的当然是服务标准问题。之前,社会对出租车服务的评价,往往用的是比较的办法,即用彼地与此地进行比较,这种比是不完整的,也是不准确的。而新版标准实施后,社会对出租车行业的评价,将会有一个全国统一的标准,或者说,有了一个底线。问题是,出租车司机如果违反了 Taxi industry is a service industry, of course, the first to be resolved is the issue of service standards. In the past, the assessment of taxi service by the community often used a comparative approach, that is, comparison with other places on the taxi service was not complete or inaccurate. After the implementation of the new standard, the evaluation of the taxi industry will have a unified national standard or, say, a bottom line. The problem is that the taxi driver is in violation