就如何加强供电企业营业员工的教育培训工作,提高培训的实效性进行了深入探讨。不拘泥于传统的培训模式,探索新的培训方法,发掘员工潜力,不断提高营业员工的服务质量,增强服务意识,规范服务内容,持续为用电客户提供“优质、方便、高效、规范、真诚”的服务,以达到当前国家电网公司倡导的开展“塑文化、强队伍、铸品质”供电服务提升工程的要求。 On how to strengthen the education and training of employees in power supply enterprises and improve the effectiveness of training conducted in-depth discussion. Not rigidly adhere to the traditional training model to explore new training methods to explore the potential of staff and continuously improve the quality of service staff, and enhance service awareness, standardize service content, and continue to provide customers with “high quality, convenience, efficiency, standardization, Sincere ”service to achieve the current State Grid Corporation advocated the“ plastic culture, strong team, casting quality ”power supply services to enhance the project requirements.