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沟通是指电力企业与公众之间通过信息的双向传播交流,达到彼此的理解和信任的一个过程。配电故障抢修作为供电服务的一个重要部分,是供电方与用电户间重要的桥梁。国网绍兴供电公司在总结案例的基础上,提炼形成了“电工鲁师傅”配电故障抢修沟通法,并在实际工作中予以应用和推介。“电工鲁师傅”的原型是国网浙江绍兴供电公司(简称:国网绍兴公司)配电故障抢修班副班长鲁江锋,十多年的一线用电故障抢修经历让他积累了丰富的与客户沟通经验。风
Communication refers to the power enterprises and the public through the two-way communication of information exchange, to reach each other’s understanding and trust in a process. Power failure repair as an important part of the power supply service, is an important bridge between the power supply and electricity users. State Grid Shaoxing Power Supply Company in the summary of the case based on the refinement formed a “Electrical Master Lu” power distribution fault repair communication law, and in practical work to be applied and recommended. “Electrician Master Lu ” prototype is Shaoxing Power Supply Company (referred to as: State Grid Shaoxing company) power distribution failure repair squad deputy monitor Lu Jiangfeng, more than 10 years of first-line repair experience of power failure so that he accumulated a wealth of Communicate with customer experience. wind